Lead Sr. Director of Technical Products - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Software Engineering - REMOTE. In this pivotal role, you will leverage your extensive technical expertise to enhance contact center and field service capabilities on SaaS platforms. As a trusted advisor to our partners, you will guide delivery teams towards innovative solutions that elevate operational efficiency and enhance customer experience.

Your leadership will be instrumental in defining long-term strategic directions and delivering contemporary solutions that bolster front-line capabilities. This remote role allows you to impact market competitiveness while collaborating with key business leaders.

• Gather and refine business requirements, guiding internal customers to best‑fit approaches for satisfying their needs.
• Lead hybrid teams to enhance CRM, field service, and dealer management platforms.
• Utilize modern delivery and AI‑aided practices to shorten time to market.
• Maintain high standards of technical quality and availability, ensuring accountability among providers.
• Ensure compliance with non‑functional requirements and regulatory standards.
• Facilitate resolution of schedule and budget challenges due to evolving requirements.

• Bachelor’s degree in computer science, engineering, or related field;
  Master’s preferred.
• 8+ years of experience in frontline operations on third‑party platforms, specifically Salesforce.
• Proven leadership ability to inspire cross‑functional teams and foster collaboration.
• Expertise in Agile delivery methodologies and tools like Jira.
• Exceptional verbal and written communication skills for diverse audiences.
• Strong analytical and problem‑solving skills with a strategic approach.

• Competitive salary reflecting market standards and role requirements.
• Remote work flexibility allowing you to work from anywhere within the contiguous United States.
• Robust benefits package including health, wellness, and retirement planning.
• Opportunities for professional development and continued education.
• Supportive company culture encouraging innovation and collaboration.

We appreciate your interest and wish you the best!