Electronic Health Record Analyst II; and Promotional

Position: Electronic Health Record Analyst II (Open and Promotional)
San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst II to, under supervision, provide direct application support and user training for SMC Health's electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, set-up and application tables;

determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.

There are currently several regular vacancies in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The ideal candidate will possess:

* Epic certification and work experience.

* Advanced expertise working with electronic health records.

* Experience working in a healthcare setting, preferably government county health.

* Experience in lifecycle management from project through implementation and troubleshooting.

* Experience in implementation of new application systems.

* Demonstrated exceptional customer service skills.

* Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.

* Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.

* Ability to establish and maintain effective working relationships with those encountered on the job.

* Self-starter with the ability to work independently and as a member of a team.

* Excellent time management skills and ability to set priorities and adjust to meet deadlines.

* Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.

* Adept at learning and applying newly acquired skills on the job.

Epic certification in one of the modules within the following areas is required:

* Epic Care Ambulatory

* Grand Central

* Cadence (e.g., Patient Access Fundamentals, Cadence Administration, Prelude)

* HIM/Identity

* Hospital Billing (e.g., Hospital Billing, Hospital Billing Claims)

* Professional Billing (e.g. Professional Billing, Professional Billing Claims)

* BID (e.g., Cogito, SQL, Data Models)

* Security and Provisioning (e.g., Security Fundamentals, Security Administration)

* Edi Interfaces (e.g., Bridges Interfaces)

* Beaker (Beaker Clinical Pathology)

* Healthy Planet/ Compass Rose

NOTE:

The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

The duties of the position may include, but are not limited to, the following:

* Collect, analyze, and document business operations and workflows.

* Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.

* Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.

* Coordinate security work groups, ensure integrity of the system's security infrastructure, and provision security for users.

* Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.

* Support assigned interfaces and ensured that interfaces meet the needs of end users.

* Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.

* Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.

* Participate in the evaluation of new module releases, test new modules and system upgrades.

* Install or upgrade software applications; and troubleshoot software and application related problems.

* Interact with end users and vendors on project design issues and work to resolve vendor production support issues.

* Respond to customer/user questions and concerns and recommend solutions as needed.

* Provide onsite support during go-lives and system upgrades.

* Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.

* Keep trainers abreast of new functionality and system changes.

* Analyze data conversion needs.

* Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.

* Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.

* Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.

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