Business Analyst

About Online Education Services (OES)

At OES, we are passionate about enhancing lives through education and working collaboratively to deliver powerful learning experiences. We partner with the world's leading universities to enhance the student experience for the digital era, fulfilling our purpose of being the world's most impactful enabler of education.

In 2024, we launched a strategic partnership with Aston University, a transformational UK university. OES is looking for talented, ambitious individuals to grow our team during this exciting time of professional growth, creativity, and impact.

The Business Analyst is responsible for gathering, analysing, and translating business requirements into clear project documentation (mainly user stories) to support IT and project delivery. The role acts as a bridge between business stakeholders and technical teams, ensuring project goals are clearly understood and successfully delivered. This is a hybrid role based in OES' Birmingham office 2‑3 days per week, with the remainder working from home.

The Business Analyst is a stakeholder‑facing, project‑focused position requiring strong communication skills, Agile knowledge, stakeholder management capability, and at least two years of BA experience.

This role is a Fixed Term Contract of 12 months.

• Run workshops to gather business requirements
• Write and manage user stories and maintain the backlog
• Update requirements when business priorities change
• Support project kick‑offs
• Coordinate and assist with User Acceptance Testing (UAT)
• Work with vendors and external partners
• Help assess external software/products

• IT teams
• Project teams
• Education Technology
• Learning Development
• Strategy
• Student Operations

• Vendors and service providers
• Partner organisations

• Strong written and verbal communication skills
• Ability to communicate with both technical and non‑technical stakeholders
• Experience running requirements workshops
• Understanding of Agile principles
• Ability to work independently and in a team
• At least 2 years’ experience as a Business Analyst
• Relevant tertiary qualifications or IT‑related certifications

Applicants must also be flexible, proactive, and comfortable working under pressure.

• Engaging & vibrant organisational culture
• Flexible working environment
• OES Culture Club – calendar of events
• OES values‑driven recruitment principles
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• High growth industry & strong partner/shareholder backing
• Genuine focus on students