Technical Customer Care Specialist II; vAuto

Employer Industry: Automotive Technology

• Hourly base pay rate up to $30.10/hour, with potential for additional commission and incentives
• Flexible remote work options available
• Minimum of sixteen hours of paid time off every month, plus seven paid holidays
• Opportunity for career advancement within a dynamic and innovative company
• Access to comprehensive benefits, including healthcare and retirement planning
• Supportive team environment focused on customer satisfaction and technical excellence

• Provide technical support to customers, ensuring satisfaction with products and services
• Respond to customer inquiries via telephone or online, addressing technical issues
• Troubleshoot and resolve customer requests, documenting issues for future reference
• Follow up with customers to ensure ongoing high levels of satisfaction
• Collaborate with cross-functional teams to address complex technical challenges

• High School Diploma/GED and 3 years of experience in a related field, or equivalent combination of education and experience
• Ability to work flexible hours and independently as well as part of a team
• Strong problem-solving and technical troubleshooting skills
• Excellent verbal and written communication skills, with attention to detail
• Proven ability to handle multiple competing priorities in a fast-paced environment

• Experience using SQL to investigate and resolve customer issues
• Ability to write and interpret SQL queries for data analysis
• Strong analytical skills to translate SQL results into actionable insights
• Familiarity with CRM systems such as Salesforce
• Experience with interaction distribution systems like Genesys Pure Cloud

#Automotive Technology #Customer Support #Remote Work #Career Growth #Technical Troubleshooting

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