Remote Service Desk Representative - Ohio

Service Desk Representative

Requisition Number: 103848

3rd shift;
Tue-Sat 2:30pm - 11:30pm central

Remote, though candidate must reside in Ohio

$17.50/hr plus full benefits

• 14,000+ engaged teammates globally
• #20 on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e‑mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in a timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Assist with all aspects of technical support, including on‑site visits as needed.
• Data entry (management of data) – accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.

• Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
• Must have a comprehensive knowledge of computer hardware/software concepts.
• This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
• Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambitious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match – we still want to hear from you!

The position described above provides a summary of some of the job duties required and what it would be like to work  a comprehensive list of physical demands and work environment for this position, please review the full job description.