Application Support Analyst

Employer Industry: Medical Technology

• Salary up to $98,392.06 annually
• Discretionary annual bonus based on role performance
• Competitive benefits package, including a 401(k) with up to 6% employer match and no vesting period
• Flexible time off for salaried employees and generous vacation accrual for hourly employees
• Opportunity for professional development and training
• Work remotely with a stable internet connection

• Provide technical support for hospital and lab staff using medical technology products
• Document and manage customer support calls in the helpdesk ticketing system
• Troubleshoot software and hardware issues to ensure timely resolution
• Write change requests for system enhancements or defect resolutions
• Communicate effectively with customers to follow up on ticket status and provide updates

• Bachelor's Degree in Medical Technology or equivalent diploma, or SBB, MT, or MLT Training Certifications
• Minimum of 2 years of experience in a hospital lab or blood bank
• Ability to work alternating shifts to provide 24/7 remote support
• Dedicated office space and stable internet service for uninterrupted support
• Professional written and verbal communication skills in English; bilingual Spanish or French is highly desired

• Experience with Blood Track®? system, Safe Trace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software
• Strong technical aptitude and ability to independently troubleshoot customer issues
• Ability to remain calm and professional in high-pressure situations

#Medical Technology #Remote Work #Career Opportunity #Competitive Benefits #Technical Support

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