Business Analyst, Customer Success Analytics & AI

Employer Industry: Information Services and Technology

• Salary up to $129,000 CAD
• Opportunity for career advancement and growth within the organization
• Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement
• Supportive workplace culture focused on inclusion, belonging, and work-life balance
• Chance to make a positive impact in the community through volunteer opportunities and social initiatives

• Partner with Customer Success leaders to understand goals and translate requests into clear analytics requirements
• Own and manage a prioritized Customer Success analytics roadmap, ensuring timely delivery and stakeholder communication
• Produce recurring and ad hoc insights across the Customer Success lifecycle, providing actionable recommendations
• Help define and execute the Customer Success AI strategy, identifying use cases and assessing feasibility
• Guide teammates on data best practices and coordinate delivery across data and analytics teams

• 4–8+ years in Business Analysis, Customer Success Operations, or similar roles with a focus on data-driven decision support
• 1–2+ years experience using AI-driven analytics platforms or machine learning tools
• Strong stakeholder management skills with the ability to translate ambiguous requests into clear deliverables
• Proven ability to create executive-ready narratives and action plans based on data analysis
• Analytical fluency in KPI design, segmentation analysis, and data quality awareness

• Experience supporting Customer Success initiatives such as adoption, renewals, and onboarding
• Familiarity with SQL, Snowflake, Power BI, or Tableau for reporting and analytics
• Knowledge of AI-enabled workflows and their implementation within customer success strategies

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