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Technical Support HelpDesk/Support

Remote Tax Software Support Specialist - Level 1

Remote / Online - Candidates ideally in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listing for: CAI
Full Time, Remote/Work from Home position
Listed on 2026-03-12
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global services firm is seeking a Product Support Specialist to provide level 1 technical support for corporate tax software remotely. The ideal candidate will have 1-3 years' experience in a similar role, strong analytical and problem-solving skills, and the ability to work independently. This full-time position requires a commitment to professional customer interaction and timely resolution of technical issues.

The role includes responsibilities such as responding to customer requests, logging activities, and collaborating with team members to enhance customer experience.
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