Customer Technical Support Specialist, Informatics - Off Shift - REMOTE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. We thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, we turn ideas into impact, innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter has challenged convention for more than 90 years, elevating the diagnostic laboratory’s role in improving patient health worldwide.

Our solutions are used in routine and complex clinical testing across hospitals, reference and research laboratories, and physician offices. More than one million tests are run on our systems each hour, impacting 1.2 billion patients and more than three million clinicians per year.

Working either the 2nd Shift (3:00 PM‑11:00 PM ET) or the 3rd Shift (5:00 PM‑1:30 AM ET, Monday‑Friday), the Customer Technical Support Specialist, Informatics is responsible for providing technical phone troubleshooting & consulting to clinical laboratory and IT customers and internal staff for the Informatics product line, including middleware software, Laboratory Information System (LIS) software, and some computer hardware. The role reports to the Supervisor, Customer Support and is fully remote.

• Handle customer calls by resolving technical product issues to support a 24/7 function, and assign calls to Field Service or Field Applications when unable to resolve over the phone.
• Investigate and recognize issues through root cause, and communicate product issues, complaints, and improvements.
• Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interaction in a database.

• Bachelor’s Degree or Associate’s Degree in Medical Laboratory Technology or equivalent.
• 3+ years of experience with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware.
• Ability & willingness to work holidays, some weekends, and on‑call shifts.

• During the first year (training period), up to 25% travel, possibly including overnight stays. After training, travel reduced to up to 5%.

• Strong organizational skills with the ability to work well under pressure in a fast‑paced environment.
• Competency in diagnosing, resolving, and documenting complex technical issues.

Beckman Coulter Diagnostics values a sustainable workforce. Employees may work remotely from home; further details will be provided during the interview process.

The hourly range for this role is $26.44–$36.00. This range represents the company's estimate for this position at the time of posting and may be modified in the future. The position is also eligible for bonus and incentive pay.

We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) to eligible employees.

We comply with federal and state disability laws and provide reasonable accommodations for applicants and employees with disabilities. Contact 1‑202‑419‑7762 or  if accommodations are needed.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. U.S. EEO posters are available here.