Customer Support Specialist, Linux and MSP , 3rd Shift - Work From Home

Employer Industry: Managed Services Provider (MSP)

• Salary up to $80,000, depending on experience
• 100% remote work opportunity, offering flexibility
• Comprehensive benefits including medical insurance, retirement plan, and PTO
• Opportunity to assist in onboarding, training, and mentoring new team members
• Work in a fast‑paced environment with the chance to develop technical skills in Linux and AWS server management

• Provide technical support for customers via phone, ticket system, or messenger
• Address advanced Linux and AWS server management issues
• Utilize critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Monitor server alerts for performance issues and implement appropriate solutions

• Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
• Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, Cloud Linux)
• Managed Services Provider (MSP) experience is required
• Hands‑on experience with AWS (EC2, Cloud Watch, Auto Scaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E‑Mail)

• Strong troubleshooting skills in a fast‑paced environment
• Ability to multitask and adapt quickly to changes
• Excellent communication, availability, and interpersonal skills
• Open to working in a 24/7 support environment, including weekends

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