L2 Systems Analyst
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-03-08
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Base Salary: $58,000–$62,000 + Eligible for Additional Incentives
Position SummaryThe IT Systems Support Analyst serves as the primary front-line technical support resource for end users, reporting directly to the IT Director. This role is responsible for resolving hardware, software, network, and mobile device issues while ensuring a high level of customer service across the organization.
You will manage service tickets, perform root cause analysis, support onboarding and offboarding, and help maintain a stable, secure, and efficient IT environment across multiple platforms and locations. This is a highly visible, hands-on role that keeps day-to-day operations running without friction.
Why This Role MattersEvery organization runs on its systems. When technology stalls, productivity follows. This role ensures employees stay connected, supported, and equipped to perform at their best. You are the bridge between users and infrastructure, solving problems before they ripple.
Key Responsibilities- Log, process, prioritize, and resolve help desk tickets
- Diagnose and troubleshoot hardware, software, networking, and telecom issues
- Provide in-person, phone, and email support with strong customer service
- Configure and deploy desktops, laptops, and peripherals
- Perform new hire onboarding and terminated employee offboarding
- Install patches, updates, and system upgrades
- Repair or replace damaged hardware and mobile devices
- Conduct root cause analysis and develop preventative checklists
- Coordinate with vendors for escalated support
- Create documentation and train end users as needed
- Occasionally travel to remote offices
- Lift and move hardware up to 40 lbs when required
Experience:
- 1–5 years in an end-user facing IT support role
- Relevant technical certifications considered
Skills:
- Windows 10 & 11
- Microsoft Office 365
- Autodesk
- iPhones, iPads, and MDM tools
- Basic TCP/IP networking (DHCP, DNS, VPN)
- Unifi access points
- Meraki security appliances
- Phone systems
- Fast-paced with regular interruptions
- Requires strong prioritization and adaptability
- Occasional emergency response support
- Ability to communicate calmly and clearly under pressure
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).