Remote IT Service Desk Engineer - Incident & Lead
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-03-08
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for:
Cognizant
Remote/Work from Home
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A leading technology services company is hiring a Service Desk Support Engineer to provide high-quality technical support in a remote environment. The role involves managing incidents, troubleshooting, and maintaining knowledge management best practices while ensuring compliance with SLAs. Candidates should possess strong ITIL knowledge, ticketing tool experience, and 4+ years in technical support. Excellent communication and analytical skills are essential.
A bachelor's degree in IT is preferred, along with a customer-centric mindset.
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