Service Desk Agent

A client of Insight Global is looking for a Service Desk Agent to support the State of CO's my Colorado Application. This role is responsible for handling user inquiries via live chat and other support channels, troubleshooting mobile and software issues, resolving account access problems, and escalating complex application issues as needed, while delivering a high-quality customer experience. This role is well-suited for someone eager, dedicated, and team-oriented who thrives in a fast-paced support environment and enjoys contributing to a mission-driven public service application.

This will be a fully remote position but must sit in CO. It is a 9-month contract with a pay rate from $20-$23/hr if interested, please apply!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- 2 years in mobile device support
- 1-3 years in software troubleshooting
- Customer support experience
- Excellent teamwork ability

Nice to Have Skills & Experience
- Background in software development

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.