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Technical Project Manager III; Remote

Remote / Online - Candidates ideally in
Burlingame, San Mateo County, California, 94012, USA
Listing for: SupportFinity™
Remote/Work from Home position
Listed on 2026-03-07
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Technical Project Manager III (Remote)
  • Title: Technical Project Manager III (Remote)
  • Engagement: Hourly contract (independent contractor)
  • Location: Remote
  • RATE: USD
    70-100/Hour

We are hiring a Technical Project Manager III on behalf of one of our enterprise technology clients. This role supports high-impact retail technology initiatives focused on in-store demo systems, interactive displays, and operational infrastructure across first‑party retail environments.

These systems drive product trial, customer engagement, and hardware conversion at the point of sale.

Role Overview

The Retail Technology Project Manager will serve as the primary operational point of contact for store technology systems, including software updates, troubleshooting workflows, device lifecycle management, and vendor coordination.

You will collaborate with retail teams, internal engineering partners, analytics teams, and operational stakeholders to ensure smooth deployment and high uptime across connected retail hardware ecosystems.

Key Responsibilities
  • Monitor retail technology performance dashboards and translate system data into concise operational updates
  • Organize and triage incoming technical issues from retail teams
  • Develop troubleshooting documentation to improve field usability and maintenance efficiency
  • Manage relationships with technical support partners and scale support processes as needed
  • Coordinate demo content rollouts and software updates across connected hardware devices
  • Serve as the operational point of contact for external technical vendors, ensuring SLAs are met
  • Partner with analytics and demo teams to define KPIs and optimize engagement and uptime metrics
  • Support deployment and iteration of retail demo systems and device management solutions
  • Track program budgets related to maintenance and operational support
  • Manage vendor Statements of Work (SOWs)
Required Qualifications
  • 5+ years of experience in technical project or product management
  • Strong understanding of hardware and software development processes
  • Experience using project and bug tracking tools such as JIRA or Asana
  • Ability to manage complex, cross‑functional programs
  • Strong stakeholder management and communication skills
  • Experience navigating dynamic organizational environments
  • Proven conflict resolution and risk mitigation skills
  • Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering
Preferred
  • Experience working with retail device ecosystems or interactive display technologies
About the Role Structure

This is a full‑time enterprise position administered through one of our clients.

These roles are structured, long‑term engagements integrated directly within enterprise teams. They are not freelance or project‑based contracts.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

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