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Remote IT Service Desk Engineer - Incident & Lead
Remote / Online - Candidates ideally in
Pierre, Hughes County, South Dakota, 57501, USA
Listed on 2026-03-07
Pierre, Hughes County, South Dakota, 57501, USA
Listing for:
Cognizant
Remote/Work from Home
position Listed on 2026-03-07
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
A leading technology company is looking for a Service Desk Support Engineer to provide technical support and manage incidents in a remote capacity. You will work with various channels, ensuring adherence to SLAs while troubleshooting and escalating issues as needed. The ideal candidate should have strong ITIL process knowledge and experience with ticketing tools such as Service Now and Jira Service Desk, along with excellent communication skills and a customer-centric approach.
A Bachelor’s degree in a related field is preferred. Salary ranges from $63,000 to $70,000 annually.
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