Technical Customer Care Specialist ; Xtime

Employer Industry: Automotive Technology Services

• Hourly base pay rate up to $24.86
• Opportunity for additional compensation through commission and incentive programs
• Flexible remote work option available, with location specificity
• Generous paid time off policy, including 16 hours of paid time off each month and seven paid holidays
• Supportive and collaborative work environment focused on employee development
• Chance to work with iconic consumer brands like Autotrader and Kelley Blue Book

• Provide technical customer support via phone, email, and chat to resolve application and product issues
• Address routine customer inquiries related to product usage within Xtime support
• Leverage technical knowledge to deliver exceptional care while adhering to quality assurance standards
• Accurately log customer interactions and issues in the CRM tool
• Communicate with key stakeholders to identify and resolve client concerns effectively

• High School Diploma or GED
• Generally less than 2 years of relevant experience
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication abilities
• Ability to work independently as well as collaboratively in a team-oriented environment

• Experience in CRM case logging or Salesforce
• Familiarity with interaction distribution systems, such as Genesys Pure Cloud
• Knowledge of the automotive industry
• Demonstrated dependability and reliability in previous roles
• Ability to manage multiple priorities in a fast-paced work environment

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