Technical Customer Care Analyst II; Dealertrack F&I

Employer Industry: Automotive Technology

• Salary up to $91,700.00
• Opportunity for career advancement and growth within the organization
• Flexible work environment with remote work options available
• Generous vacation policy with up to 160 hours of paid wellness annually
• Supportive and collaborative work culture focused on client satisfaction
• Chance to work with leading brands in the automotive industry

• Handle escalated technical support requests from customers regarding Dealer track F&I
• Troubleshoot complex issues related to customer configurations, software, or vendor integrations
• Provide crisis management for escalated customer issues and ensure timely resolutions
• Maintain accurate documentation of support cases, defects, and knowledge bases
• Conduct training sessions for team members on effective issue resolution What is Required (Qualifications):
  • Bachelor's degree with 2 years of relevant work experience, or 6 years of related work experience without a degree
  • Experience in Automotive Leads (CRM), credit application processing, and contracting functionality
  • At least one year of experience processing credit applications
  • Strong attention to detail and ability to troubleshoot technical issues
  • Excellent communication skills with the ability to convey complex customer issues clearly
  How to Stand Out (Preferred Qualifications):
  • Knowledge of CRM solutions
  • Experience with network troubleshooting and HTTP protocol, DNS, and SSL
  • Familiarity with supporting mobile devices such as iOS and Android
  • Previous on-call support experience
  • Experience with Splunk

  #Automotive Technology #Customer Support #Remote Work #Career Growth #Technical Support

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