Sr. Salesforce Administrator; Copado - Remote

Position: Sr. Salesforce Administrator (Copado) - Remote
About the Role

We are seeking a Senior Salesforce Administrator with strong Copado Dev Ops experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments.

The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using Copado.

Key Responsibilities

Salesforce Administration (Utility-Focused)

• Serve as a senior administrator for Salesforce supporting:
  • Energy programs, billing integrations, and service requests
• Configure and maintain:
  • Flows, validation rules, approval processes, and automation
  • Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement)
  • Page layouts, record types, Lightning apps, and mobile configurations
• Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements
• Monitor org health, data volumes, integrations, and system performance
• Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations

Copado & Release Management

• Administer and manage Copado Dev Ops across multiple Salesforce environments
• Execute and coordinate deployments across:
  • Developer sandboxes
  • Integration / QA
  • UAT
  • Production
• Enforce Copado best practices including:
  • Branching strategies
  • Promotion paths
  • User story lifecycle management
• Collaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistencies
• Support scheduled releases and emergency hotfixes, Enhancement in support of operational continuity

Utility Operations & Compliance

• Support Salesforce solutions used in:
  • Customer account management
  • Energy efficiency or renewable programs
  • Regulatory and audit requirements
  • Data security, access controls, and change management policies
• Maintain documentation for releases, configuration changes, and compliance reviews

Collaboration & Leadership

• Act as a trusted technical partner to:
  • Business stakeholders
  • IT leadership
  • Developers and system integrators
• Translate utility business requirements into scalable Salesforce solutions
• Mentor junior administrators and promote platform best practices
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives

Required Qualifications

• 8+ years of hands-on Salesforce Administration experience
• 5+ years Strong experience administering and deploying with Copado Dev Ops
• Advanced experience with Salesforce Flows and declarative automation
• Experience supporting large, complex, or regulated Salesforce environments
• Solid understanding of Salesforce security, sharing, and data model design
• Experience working in Agile / Scrum delivery models
• Excellent communication, documentation, and problem-solving skills
• Salesforce Administrator Certification (ADM 201)
• Salesforce Advanced Administrator Certification
• Copado Fundamentals or Advanced Certification
• Experience in utility, energy, or regulated industries
• Basic understanding of Salesforce development concepts (Apex, metadata, source control)