HMIS: Tech Support Agent One

At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Tier One - Technical Support Analyst to join our Technical Support team. The vital role of all Technical Support Analysts at Bitfocus is ensuring a positive customer experience. Technical Support Analysts handle a high volume of diverse and often challenging tasks, requiring a combination of technical expertise and emotional intelligence delivering effective and empathetic support.

At Bitfocus Inc., our Technical Support team's objective is to be a reliable and knowledgeable resource for customers, addressing their technical concerns and providing solutions that meet their needs. We play a critical role in troubleshooting and resolving issues, utilizing technical skills and problem‑solving abilities to ensure customer satisfaction. By leveraging our technical expertise, mastery of internal tools and resources, and emotional intelligence, we contribute to Bitfocus’ success through exceptional customer support and continuous improvement.

The successful candidate will use our ticketing architecture and internal resources to handle a high volume of diverse tasks and play a critical role in troubleshooting and resolving issues.

Tier One - Technical Support Analysts focus on basic to intermediate customer inquiries, providing timely solutions and contributing to a seamless customer experience. They will collaborate with Tier Two and Tier Three analysts, escalating complex issues when necessary to ensure customers receive the highest level of assistance.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $39,000 - $82,000, which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in‑person or virtual), as well as take‑home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at  We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

To ensure a productive, secure, and high‑quality work environment, all employees must have the following workspace setup before their first day at Bitfocus:

Private & Secure Workspace

• Dedic…