Analyst, End User Services

Employer Industry

Aerospace and Defense

• Salary up to $131,100
• Comprehensive benefits package including medical, dental, vision, and retirement plans
• Flexible work schedules and remote work options
• Opportunities for career development and recognition programs
• Parental leave and educational assistance available
• Supportive work environment focused on employee well‑being

• Develop and maintain strong relationships with end users and subject‑matter experts
• Collaborate with Legal and Security teams to manage audits and ensure compliance
• Create and maintain operational metrics (OPS Metrics)
• Provide support for CAD/CREO (Pro/Engineer) or Cativa CAD tools
• Represent the team in corporate‑wide End User Services initiatives

• Must hold a Bachelor's degree and have 2 years of relevant experience
• Ability to obtain and maintain a SECRET Clearance
• Minimum of 1 year of experience in End User Services and/or Operations
• Proficiency with Service Now or other IT Service Management (ITSM) tools
• Familiarity with industry practices related to end‑user support within Windchill Common PDM

• Understanding of Engineering/Product Lifecycle Management (PLM) concepts and tools
• Ability to analyze and design business processes
• Effective communication skills and ability to perform under pressure

#Aerospace #Defense #Remote Work #Career Development #Employee Benefits

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