Instructional Design Manager

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. The mission of our Jack Henry Knowledge Enablement (KE) team is to connect customers and associates to easily accessible, high-quality learning content that delivers value and drives business success.

We are seeking an Instructional Design Manager to lead a high-performing team responsible for the design, development, and continuous improvement of learning content. This role requires a dynamic leader who can balance the needs of the business, customers, and employees while driving performance improvement through high-quality, impactful learning experiences.

The current scope of this role encompasses development for our Core Banking, Complementary Solutions, and Enterprise Payment Solutions products. As we continuously strive to build our One Jack Henry (OJH) Mindset, encompassing the four tenets of Transparency, Consistency, Collaboration, and Communication, this role's scope could shift to include other product areas supported by our KE Content Development team.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Charlotte, NC;
Birmingham, AL;
Louisville, KY;
Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Oversee end-to-end learning content development lifecycle, ensuring alignment with business goals, learner needs, and quality standards.
• Ensure that courses and learning resources meet customer needs and adhere to corporate standards.
• Monitor course evaluations and provide mentorship and coaching for direct reports based on that feedback.
• Identify and propose improvement plans for gaps in team member knowledge, skills, and motivation.
• Improve OJH client experience and streamline processes through AI and other automation tools.
• Design and execute measurable, data-informed improvement projects aligned to KE's strategic priorities and building team analytical capability.
• Leverage data and feedback to measure learning effectiveness and drive continuous improvement.
• Promote a learner-centric approach by adapting instructional models to real-world environments and business constraints.
• Optimize the use of our Docebo Learning Management System (LMS) to deliver and track learning experiences.
• Resolve and aim to prevent cross-functional conflicts with empathy and professionalism, fostering a culture of collaboration and accountability.

• May perform other job duties as assigned.

• Minimum of 7 years of experience in learning content design for financial institutions.
• Bachelor's degree or equivalent work experience required.
• Demonstrated experience leading and developing a team.
• Comfort with up to 15% travel if needed for team/department meetings or training.
• Experience with Adobe Captivate 12+ and/or Articulate Storyline.

• Excellent understanding of learning theory, educational technology, and training and development methods (including analysis, design, development, implementation, and evaluation of training effectiveness).
• Demonstrated ability to balance priorities with operational execution.
• Experience leading content development initiatives as an individual contributor.
• Proficiency in building and gathering metrics to improve learning programs.
• Excellent communication, active listening, and conflict resolution skills.
• Excellent knowledge of the financial industry and JHA products.
• Experience using learning authoring tools such as iSpring and Camtasia.
• Excellent knowledge of programs such as Microsoft PowerPoint, Excel, Teams, Word.
• Excellent attention to detail and quality.
• Ability to influence and collaborate across departments and leadership levels.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy…