Dialer & Lead Management Administrator

Location: California

Dialer & Lead Management Administrator page is loaded## Dialer & Lead Management Administrator locations:
Virtual time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 20, 2026 (16 days left to apply) job requisition :
R431845

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
** Job Summary
** The Dialer & Lead Management Administrator is responsible for optimizing sales performance by managing dialer campaigns and lists and all lead management workflows within the CRMs. This role evaluates performance data, identifies opportunities to improve contact rates and conversion outcomes, and partners closely with Sales Leadership to maximize productivity.
As the subject matter expert for dialer configuration, lead assignment rules, list management, and compliance standards, the Administrator operates with a high degree of autonomy and provides guidance to peers and cross functional stakeholders.
This role also collaborates with Sales Enablement and Communications to ensure outbound strategies and lead management processes are clearly communicated, effectively supported, and consistently executed across teams.
** Job Description
**** Core Responsibilities**
* ** Dialer & Lead Flow Management
*** Configure and optimize dialer strategies, pacing, queues, and campaigns.
* Monitor performance metrics and adjust settings to improve connect and conversion rates.
* Manage lead routing, prioritization, and recycling; ensure compliance with dialing regulations.
* ** Reporting & Analysis
*** Work with reporting teams to produce performance reports, dashboards, and forecasts.
* Analyze dialer, lead, and agent productivity data to identify improvement opportunities.
* Provide recommendations to Sales Leadership to drive revenue and efficiency.
* ** Process Optimization
*** Partner with Sales, Ops, and Mktg to streamline lead management workflows.
* Identify system issues, recommend solutions, and support implementation of enhancements.
* ** Training & Support
*** Train sales teams and support staff on dialer processes and tools.
* Maintain documentation and support adoption of new features or workflows.
* ** Operational Excellence
*** Ensure accurate communication across teams and consistent adherence to policies.
* Maintain reliable attendance; may require variable hours.
* Perform additional responsibilities as needed.##
** Experience & Requirements
*** 2+ years in Sales Ops, Rev Ops, or Dialer Administration, supporting outbound sales teams.
* Hands-on experience with Five9 (or similar dialer): campaign setup, list management, pacing, routing, and compliance.
* Working knowledge of Salesforce, including objects, lead/contact/account structure, and assignment workflows.
* Ability to diagnose performance or system issues, find root causes, and recommend solutions.
* Strong systems thinking: understands how lead flow, dialer settings, and sales behavior impact downstream results.
* Experience collaborating with Sales, Sales Ops, Marketing, Enablement, and other cross-functional partners.
* Operational mindset — proactive, detail‐oriented, and comfortable owning processes end to end.
* Solid data literacy with basic analytical capability in Excel/Sheets/CRM dashboards.
* Strong communication skills; able to translate data trends into clear recommendations.
** Employees at all levels are expected to:
*** Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and…