Senior CRM; Hubspot Specialist

Overview

Role:
Senior CRM (Hubspot) Specialist

Location:

UK, London

Job type:
Full time, Permanent – Hybrid. This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

At QS, we believe that work should empower you. We foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

QS is on a transformative journey to create one connected, intelligent commercial ecosystem that enables our teams to scale and deliver  Hub Spot CRM Specialist is required to take full ownership of our Hub Spot platform and ensure it delivers maximum value across marketing, sales, service, and customer success teams.

In this strategic and hands-on role, you will define the Hub Spot roadmap, implement scalable workflows, and manage integrations that connect our tech stack. You’ll be responsible for driving data quality, compliance, and governance while enabling automation and reporting that improve efficiency and visibility across the business.

Acting as the go-to Hub Spot expert, you will partner with stakeholders, deliver tailored training, and champion best practices to ensure adoption and continuous improvement. If you have deep Hub Spot expertise, strong process design skills, and a passion for innovation, including AI-driven enhancements, this is an opportunity to make a significant impact on our growth journey.

In this role, you will shape our CRM strategy by defining and executing a Hub Spot roadmap that aligns with our growth goals and transforms how we engage customers across the entire lifecycle.

You’ll drive operational excellence by building scalable workflows, automations, and reporting that empower sales, marketing, and customer success teams to work smarter and faster. Your dashboards and analytics will enable data-driven decisions, giving leadership clear visibility into pipeline health, forecasting, and GTM performance.

Through training and stakeholder engagement, you’ll champion adoption and best practices, ensuring Hub Spot becomes a trusted, high-performing tool across the business. You’ll also lead innovation by introducing automation, AI-driven enhancements, and continuous improvements that elevate efficiency and customer experience. As the go-to Hub Spot authority, you’ll influence how technology supports our commercial strategy and create a culture of CRM excellence.

• Act as the internal Hub Spot owner, ensuring the platform supports all customer-facing teams across marketing, sales, service, and customer success
• Translate business requirements into scalable Hub Spot solutions, workflows, and system configurations
• Define and maintain a Hub Spot roadmap aligned with company growth and strategic goals
• Monitor new Hub Spot releases, evaluating and implementing features that improve efficiency and adoption
• Oversee integrations between CRM, data enrichment, CPQ, and BI platforms

• Lead discovery workshops with stakeholders to capture requirements and pain points
• Experience of custom development within CRM
• Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards for sales, marketing, and leadership teams
• Oversee data quality through cleansing, deduplication, enrichment, and governance
• Manage integrations (native and custom) to ensure seamless data flow across systems
• Deliver structured UAT/SIT testing pre-rollout and monitor adoption post-launch
• Continuously improve lead management, pipeline visibility, and customer success handoffs.

• Act…