Consultant, Digital Products

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Consultant, Digital Customer Engagement & CRM Products is a strategic product manager within ZS’s Digital Products Team, responsible for re‑imagining how organizations engage customers across the end‑to‑end journey. This role moves beyond traditional CRM implementation to re‑imagine and lead digital initiatives that redefine customer experience, commercial effectiveness, and data‑driven engagement.

• Apply product management best practices to design and deliver AI‑enabled CRM and digital engagement solutions for Life Sciences clients.
• Lead/support the development of customer engagement strategies aligned to brand, medical, and field commercial objectives.
• Lead discovery sessions and stakeholder interviews to identify unmet needs across HCP, patient, and field journeys.
• Partner with data science and analytics teams to embed next‑best‑action and personalization use cases into CRM workflows.
• Translate business & user needs into clear product requirements, user stories, and prioritized backlogs.
• Develop key product artifacts (process flows, user journeys, data flows) to drive alignment across cross‑functional teams.
• Collaborate with cross‑functional teams (engineering, UX, analytics, business stakeholders) to deliver high‑quality digital product releases.
• Contribute to client deliverables, thought leadership, and proposal development related to Life Sciences digital transformation initiatives.
• Stay updated on CRM technology trends and industry landscape (e.g. knowledge of top platforms including Salesforce for Lifesciences, Veeva) best practices to identify opportunities for innovation and competitive advantage.
• Provide regular updates and training to stakeholders and users, supporting effective adoption and use of the CRM system.

• Bachelor's Degree. Master's Degree highly desired or equivalent experience.
• 6+ years of experience in product management or similar functions.
• Strong understanding of CRM systems (Salesforce, Veeva) and functionalities.
• Experience working in/with Lifesciences preferred.
• High energy level, with strong facilitation, verbal & written communication skills.
• Strong organization, project management and prioritization skills.
• Experience leading workshop style meetings to for early discovery and requirements.
• Experience working in a client facing, consulting environment.
• Experience working in Agile/SCRUM environment.
• Fluency in English.
• Client‑first mentality.
• Intense work ethic.
• Collaborative spirit and problem‑solving approach.

• Cross‑functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority…