Program Manager; Client Success

Program Manager (Client Success)

Join the MBD Team as a Program Manager and help deliver clearly documented, high-quality solutions using our proprietary workflow platform to drive long-term client success.

This role is full-time (40 hours), Mon – Fri, 9 - 5.30pm, reporting to the Strategic Operations Manager and is open to remote working in the US (EST) only. The pay range for this role is $60,000 to $80,000 dependent on experience.

We are seeking a collaborative and organized Program Manager who enjoys working with clients and internal teams to deliver clearly documented, high‑quality software solutions that drive long‑term success. This is an excellent opportunity to join a company which offers a competitive salary and strong benefits package and work with a fantastic team of people.

• Maintain client confidence through clear communication, expectation‑setting, and alignment.
• Author, edit, and maintain a wide range of technical, marketing, and sales materials, including:
• Client contracts, proposals/estimates and client‑facing presentations
• User, administration, and configuration guides
• System health checks and KPI reporting
• Act as a subject‑matter expert on system capabilities, configurations, and constraints throughout the onboarding/implementation process of the system and updates.
• Manage interpretation of internal and client requirements to support system specifications and deployment of customized software solutions.
• Partner with Digital Product Owner to ensure demos and trainings effectively highlight relevant features and functionality.
• Develop and deliver training materials and documentation to support client onboarding and ongoing usage.
• Translate technical concepts into clear, user‑friendly documentation for both technical and non‑technical audiences.

• Strong technical writing and editing expertise across multiple content types.
• Strong client facilitation and communication skills.
• Ability to align technical solutions to business needs.
• Comfortable coordinating complex, cross‑functional efforts.
• Program and project management skills in software or technology‑enabled environments.
• Process‑oriented, collaborative, and solution‑focused skills

Heavily subsidized Medical and Dental Insurance;
Health Reimbursement Account;
Vision Plan;
Life Insurance with ADD; 401(k) with 3% Safe Harbor;
Paid time off including volunteering;
Flexible working.

If your skill set and experience are a match for this position, please forward your resume to  for consideration. MBD is proud to be an equal opportunity employer and welcomes applications from all qualified applicants. Our hiring decisions are entirely based on merit, competence, and fit.

If you have a disability or special need that requires specific accommodations, please let us know.