Technical Customer Care Specialist ; Dealertrack

Employer Industry: Automotive Technology and Customer Support

• Hourly base pay rate up to $24.86/hour, with potential for additional commission and incentive programs
• Flexible remote work option available within a specified location
• Minimum of sixteen hours of paid time off every month, plus seven paid holidays
• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment focused on customer satisfaction
• Comprehensive health care benefits, including medical, dental, and vision insurance

• Provide technical customer support via phone, email, and chat to resolve application and product issues
• Address routine customer questions relating to product usage within the Cox Automotive suite
• Log all customer information accurately in the CRM tool and maintain expert-level knowledge of business processes
• Facilitate communication with other departments to resolve client concerns and follow up on issue status
• Deliver excellent care to clients while adhering to quality assurance standards

• High School Diploma or GED
• Generally less than 2 years of experience in a technical support role
• Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team, accommodating flexible schedules and overtime as needed
  How to Stand Out (Preferred Qualifications):
  • Experience with CRM case logging and Salesforce
  • Knowledge of automotive industry and related products
  • Familiarity with interaction distribution systems such as Genesys Pure Cloud
  • Demonstrated dependability and reliability in previous roles
  • Ability to manage multiple priorities in a fast-paced environment

  #Automotive Technology #Customer Support #Remote Work #Career Growth #Competitive Pay

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