Technical Customer Care Specialist ; Vin Solutions

Employer Industry

Automotive Technology and Services

• Hourly base pay rate up to $24.86/hour
• Opportunity for additional compensation through commission and incentive programs
• Flexible remote work option available, with a requirement to live within a specified distance of designated hub locations
• Minimum of 16 hours of paid time off each month, plus seven paid holidays annually
• Access to health care insurance and retirement planning benefits
• Supportive and collaborative work environment focused on employee development

• Resolve application and product issues for clients through various communication methods including phone, email, and chat
• Provide technical support and ensure resolution for customer inquiries
• Maintain expert-level knowledge of Vin Solutions processes and procedures
• Log all customer interactions accurately in the CRM tool
• Communicate effectively with key stakeholders to address and resolve client concerns

• High School Diploma or GED
• Generally less than 2 years of experience in a related field
• Working knowledge of Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills
• Strong problem-solving and troubleshooting abilities

• College degree in a relevant field
• Technical background or knowledge of the automotive industry
• Experience with CRM case logging or Salesforce
• Familiarity with interaction distribution systems such as Genesys Pure Cloud
• Demonstrated dependability and ability to handle multiple priorities in a fast-paced environment

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."