HubSpot CRM Solutions Specialist; ZA
Cape Town, 7100, South Africa
Listed on 2026-03-07
-
IT/Tech
IT Business Analyst, IT Support
Role Details
Location:
South Africa Work Arrangement:
Remote Contract Duration:
Temporary, 5 Months Training
Schedule:
8:00 am - 5:00 pm CST | Monday - Friday
Work Schedule:
8:00 am - 5:00 pm CST | Monday - Friday Expected
Start Date:
Immediately About Us Crescendo represents peak CX performance in the AI era.
We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people.
We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo.
Welcome to what’s next.
This is a highly collaborative role that balances deep technical backend work with significant internal customer interaction.
You will act as the bridge between business needs and technical execution, ensuring that Hub Spot is optimized to support our sales, marketing, finance, and operations teams.
What You’ll Do:
Requirements Elicitation:
Engage directly with internal business partners to analyze operational pain points and elicit detailed functional requirements for Hub Spot enhancements.
Technical Implementation:
Perform advanced administration, configuration, and troubleshooting within the Hub Spot environment, including workflows, custom objects, and property management.
Cross-Platform Integration:
Evaluate, implement, and support integrations between Hub Spot and other platform systems to ensure seamless and secure data flow.
Strategic
Roadmap:
Strategize with management on new Hub Spot feature rollouts, app integrations, and process improvements.
Governance & Security:
Collaborate with the information security team to ensure Hub Spot configurations meet Crescendo standards and perform regular access audits.
Change Management:
Follow standard change management and configuration processes for the CRM to ensure system stability and data integrity.
Communication:
Effectively communicate complex technical concepts and project updates to both technical teams and non-technical internal stakeholders.
Documentation & Training:
Maintain comprehensive admin guides and best practices in Confluence while training internal staff on new Hub Spot procedures.
Hub Spot Expertise:
Strong knowledge of administering and configuring the Hub Spot platform (Sales, Marketing, and Service Hubs).
Business Analysis:
Proven ability in requirements elicitation, business process engineering, and analysis techniques.
Technical Implementation:
Knowledge of modern SaaS architectures, cross-platform integrations, and the Software Development Life Cycle (SDLC).
Process Discipline:
Experience applying structured IT change management procedures to a production CRM environment.
Interpersonal
Skills:
Exceptional business acumen and the ability to build relationships with internal customers.
Scripting/Automation:
Familiarity or experience with modern scripting languages for advanced automation is a plus.
Hybrid working arrangements Competitive base salary Generous paid time off Comprehensive benefits package including medical, dental, and vision options Access to free posture-based fitness workouts from home Training and professional development opportunities Be part of a people-first, values-driven organization Work with innovative global partners and diverse teams Company Culture Is At Our Core Core values give our work intention and our culture its edge.
They’re the standards we hold for ourselves, our partners, and each other.
Care for others:
Empathy is a key driver.
When people thrive, so does the mission.
Embrace growth:
Curiosity fuels progress.
Take bold risks, sharpen your edge, go forward.
Manifest trust:
Trust is our currency.
Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership:
Bold…
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