Desktop​/End User Support Technician

Become a part of our caring community and help us put health first.

The Desktop/End User Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end‑user training. The Desktop/End User Support Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi‑routine assignments.

The Desktop/End User Support Technician researches and resolves technical problems of moderate complexity, typically escalated from first‑line support teams. Responds to escalated telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/time, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

• 1-3 years of technical experience as a Desktop/End User Support Engineer
• Experience researching and resolving technical problems of moderate complexity, typically escalated from first‑line support teams.
• Experience responding to escalated telephone, email and online requests for technical support
• Experience documenting, tracking, and monitoring problems using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Bachelor's Degree in Computer Science

• Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25
  
  Mbps download x 10
  
  Mbps upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40 hours per week

$44,900 - $60,200 per year. The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and Center Well healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

It is the policy of Humana not to…