Support Technical Assistant

We are seeking a reliable and detail-oriented Support Technical Assistant to join our remote operations team. In this role, you will provide technical and administrative support to ensure smooth day‑to‑day digital operations. You will assist with troubleshooting, system support, documentation, ticket management, and coordination across departments.

The ideal candidate has strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple technical tasks efficiently in a fully remote environment.

• Provide first-level technical support for internal systems, software, and remote tools
• Respond to support tickets and troubleshoot hardware, software, and connectivity issues
• Assist with user account setup, password resets, and system access management
• Maintain and update technical documentation and knowledge base articles
• Support remote onboarding processes and system configuration
• Monitor system alerts and elevate issues to senior technical staff when necessary
• Assist with software updates, installations, and basic system maintenance
• Collaborate with IT, operations, and project teams to ensure efficient resolution of technical matters
• Track and report recurring issues to improve system performance and support processes

• Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in technical support, IT help desk, or related role
• Basic knowledge of operating systems (Windows, macOS), Microsoft 365, and common productivity tools
• Familiarity with remote support tools and ticketing systems
• Strong troubleshooting and analytical skills
  
  Excellent written and verbal communication skills
• Ability to work independently and manage time effectively in a remote environment
• Must be legally authorized to work in the United States with valid employment authorization

• Experience with cloud‑based systems (AWS, Azure, Google Workspace)
• Knowledge of cybersecurity best practices
• Familiarity with networking fundamentals (VPN, DNS, firewalls)
• Previous experience supporting remote or distributed teams

• Competitive salary
• Fully remote work environment
• Flexible scheduling
• Professional development opportunities
• Collaborative and supportive team culture
• Career growth opportunities

If you are passionate about technology, enjoy solving problems, and thrive in a remote support environment, we encourage you to apply and join our team.