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IT Support Technical Support

Product Support Specialist & Documentation Lead

Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listing for: FourKites, Inc.
Remote/Work from Home position
Listed on 2026-03-06
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading supply chain technology company is seeking a Specialist for its Product Support team in Chicago. The role entails providing advanced technical support for B2B SaaS products, troubleshooting complex issues, and maintaining internal documentation. Ideal candidates have 2+ years in technical support, strong communication skills, and proficiency with tools like Salesforce. This position emphasizes collaboration across teams to optimize the customer experience and improve documentation processes.

Remote work is available with monthly travel to Chicago.
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