Help Desk Analyst - Trenton, NJ; Remote

Position: Help Desk Analyst - Trenton, NJ(Remote)
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.

Note:

35 hour workweek.

Qualifications and Skills Desired:

• Microsoft Windows 10

• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.

• Experience using Microsoft Excel, Word and Visio

• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.

• Maintain a working knowledge of Help Desk and IT Operations procedures.

• Log all incoming problems and requests and actions taken to resolve them.

• Provide first response help desk support to all customers and users.

• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

• Provide support for AOC business applications.

• Provide follow-up status to end-users in accordance with specified support policies and procedures.

• Ensure closed problems are adequately documented.