Ops Spec: Systems Engineer; IOT

Business unit, Department, Reporting

Business Unit
Operate
Department
IOT & OT
Job grade/level

S6

Core Description

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

Key Deliverables / Primary Functions

• Support, maintain and manage the technical aspects of a Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting.

• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.

• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.

• Assist with project delivery.

• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.

• Assist colleagues and contribute to the quality and values. 

• Drive a proactive culture to reduce common causes of operational problems.

• Understand the requirements of being part of a 24x7 on-call operation.

• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems

• Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors

Core Functional Skills & Capabilities

ICT Knowledge

Infrastructure Knowledge

Teamwork

Communication

Core Behavioural Competencies

Job Match

Working with people

Applying expertise & Technology

Coping with pressures & setbacks

Following instructions & procedures

Adhering to principles and values

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Engineering

OR NQF 4:
Grade 12

Additional Education
-Preferred /Advantage

Experience

3 years’ experience in OT system design, deployment & support, Database administration, VMW design and support, monitoring, backup and anti-virus solutions or Networks and Network technology

OR

5 years’ experience in OT system design, deployment & support, Database administration, VMW design and support, monitoring, backup and anti-virus solutions or Networks and Network technology

Certifications

MCSE (Server 2016)

VMWare

Azure fundamentals

Azure Associate

Microsoft Azure Security Engineer

Azure Modern Desktop Administrator Associate

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control
0
Level of Engagement
Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Valid Drivers license

Primarily based in Secunda but will need to travel to outlying areas possibly with own transport

Candidate will be required to undergo a site based medical

Workplace / Physical Requirements

Hybrid Remote Worker

Billable