Remote ServiceNow CMDB Specialist

Job Description: Apex Systems is seeking a Service Now Configuration Management Database (CMDB) Specialist to work fully remote for a 6 month contract opportunity. Job #: 3024211

Summary: We are seeking a highly skilled and experienced Service Now CMDB Specialist. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the Service Now platform. This role requires expertise in Service Now Discovery, CMDB & CSDM, network fundamentals, operating systems, compute environments, and scripting/programming. The candidate will ensure accurate and reliable configuration data is available to support business operations during this critical project period.

• CMDB Management:
  • Implement, configure, and maintain the Service Now CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the Service Now tool owner.
  • Develop and enforce CMDB policies, business rules, standards, and procedures.
  • Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
• Service Now Discovery:
  • Set up discovery schedules, probes, and sensors.
  • Suggest and reconcile best-use data sources for discovery.
  • Configure and manage mid-servers and credentials in Service Now.
  • Understand discovery patterns and create new patterns as needed.
• CMDB & CSDM:
  • Manage CI classes and create relationships within the CMDB.
  • Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
  • Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
• Network Fundamentals:
  • Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
• Operating Systems & Compute Environments:
  • Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the Service Now environment.
  • Manage service accounts and ensure secure access to systems.
• Scripting & Programming:
  • Utilize basic scripting knowledge in Power Shell, JavaScript, or Python to automate processes and enhance CMDB functionality.
• Stakeholder
  
  Collaboration:
  
  
  • Work closely with IT teams, business units, and external vendors to ensure CMDB supports organizational goals.
  • Provide training and guidance to stakeholders on CMDB processes and best practices.
• Reporting and Analytics:
  • Develop and maintain dashboards and reports to provide insights into CMDB data.
  • Monitor CMDB performance and provide recommendations for improvement.
  • Configure and maintain the CMDB Health Dashboard.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Service Now Certified System Administrator (CSA) required.
• Service Now Certified Implementation Specialist – Data Foundations (DF) preferred.
• Minimum 3-5 years of experience working with Service Now CMDB.
• Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
• Hands‑on experience with Service Now Discovery, Service Mapping, and integrations.
• Service Now Discovery:
  Setting up schedules, probes, and sensors; mid‑server configuration; managing credentials; understanding discovery patterns and creating them.
• Service Now CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
• Network Fundamentals:
  Understanding of IP addresses, protocols, firewalls, and ports.
• Operating Systems & Compute Environments:
  Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
• Scripting & Programming:
  Basic knowledge of scripting in Power Shell, JavaScript, or Python.
• Strong knowledge of Service Now platform capabilities and CMDB architecture.
• Excellent analytical and problem‑solving skills.
• Strong communication and collaboration skills.

• Experience with ITIL frameworks and processes.
• Familiarity with cloud infrastructure and hybrid environments.
• Knowledge of data governance and compliance standards.
• Knowledge or experience with Manage Engine OpManager, Microsoft…