Technical Customer Care Specialist ; Dealertrack

Employer Industry: Automotive Technology

• Hourly base pay rate up to $24.86
• Potential for additional compensation including commissions and incentive programs
• Flexible work option allowing remote work within a specified location
• Minimum of sixteen hours of paid time off every month, plus seven paid holidays
• Opportunity to work with leading brands in the automotive industry
• Supportive and collaborative work environment focused on employee growth

• Provide technical support to clients via phone, email, chat, and other electronic methods
• Address routine customer questions related to product usage within the Vin Solutions support system
• Resolve technical issues related to the Cox Automotive suite of products
• Maintain expert-level knowledge of business processes and procedures
• Accurately log customer information in the CRM tool and communicate with key stakeholders

• High School Diploma or GED
• Generally less than 2 years of experience in a customer service or technical support role
• Ability to troubleshoot and document issues related to system performance and functionality
• Excellent verbal and written communication skills
• Strong problem‑solving skills and attention to detail

• Strong dependability and reliability
• Ability to manage multiple priorities in a fast‑paced environment
• Experience with CRM case logging or Salesforce
• Familiarity with interaction distribution systems such as Genesys Pure Cloud
• Knowledge of the automotive industry

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