Technical Support Analyst II
Remote / Online - Candidates ideally in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-03-06
Buffalo, Erie County, New York, 14266, USA
Listing for:
Lume Strategies, An Aleron Company
Remote/Work from Home
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.
Essential Duties and Responsibilities:- Desktop support - desk side and remote phone support
- Provide 1st and 2nd level help desk support for end users and application support
- Assists with installations and workstation deployment
- Updates all workstations that are connected to the network
- Install, configure, and troubleshoot hardware, software issues and rebuilds workstations
- Monitor for viruses for operating system and network device updates
- Monitor backup procedures and processes - conduct data restores when required
- Support multiple branches throughout the Company
- Some travel to remote offices or external customer sites as needed
- Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents
- Use remote access tools to perform diagnostics on users’ PC
- Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company
- After hours on call rotation
- Submit periodic reports to management as requested
- Update and monitor Windows Server environment as needed
- Responsible for various other administrative duties as directed by Company
Required:
- Bachelor's degree in Computer Science or 4 years of experience working in technical support
- 3 years of experience in a help desk and IT environment
- 1 year of experience in computer project management, back-up systems and configurations
- 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers
- Must be able to lift and move up to 50 pounds regularly.
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