IT Product Manager - Billing; Hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The IT Product Manager is responsible for leading the design, development, maintenance, and enhancement of business applications for the area. In addition, the manager will be responsible for maintaining and fostering relations with key business partners. This position will be focused on the applications and stakeholder relationships in the billing business area.

The incumbent works directly or through subordinates with customers, colleagues, and other key stakeholders to identify client’s information requirements and seeks out opportunities to construct new or modify existing applications that will enable business partners to achieve critical business strategies. Another key aspect of the role is educating the work force on the strategic use of technology. The incumbent will also be responsible for devising strategic plans to reduce the overall application portfolio, minimize complexities within the domain, reduce operational cost, improve application resiliency, and improve service delivery.

The position requires a high level of planning and organization, work management knowledge, the ability to effectively delegate work, ability to establish development standards and work practices, and solid judgement/problem solving skills. The main challenge of the product management process is achieving the optimum integration level of business systems with data integration with communications technology and evolving technology. Other key challenges will be stabilizing newly implemented applications and shifting the operations support model from a waterfall-based approach to agile for certain key applications.

• Lead staff members through service delivery transformation.
• Work closely with new incumbent supplier to ensure contractual obligations and SLA’s are being met.
• Derive metrics to demonstrate and measure delivery improvement and fiscal responsibility.
• Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects and key efforts.
• Manages all deliverables and obligations related to application operation; application maintenance and support; and application release management for assigned application portfolio.
• Manages all outsourced managed services and cloud/hosted vendor contract SLAs related to application operation.
• Ensures all applications in portfolio are monitored for performance and assured operations in alignment with all automated and non-automated department monitoring standards.
• Establish and maintain effective working relationships with key clients.
• Develop and utilize performance metrics to show process for service delivery and SLA adherence.
• Help drive area transition to an agile delivery approach.
• Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.
• Help to ensure successful delivery of key capital project implementations including seamless transition to…