Senior Implementation Engineer

Job Description

This is a fully remote position requires strong internet connection and access to major airports.

Black Berry AtHoc is the global leader in networked crisis communication. As a Senior Implementation Engineer, you are the technical face of the company during the implementation phase. You will guide organizations through the transition from purchase to operational readiness, ensuring their system is architected for resilience and high availability.

• SaaS & On-Premise Implementation:
  Lead the technical configuration of AtHoc cloud instances and perform end-to-end installations on customer-provided infrastructure.
• The "Core Three" Management:
  Maintain expert-level configuration and troubleshooting of Windows Server, IIS, and SQL Server.
• Automation & Scripting:
  Develop and maintain Power Shell scripts to automate data imports, deployment tasks, and system health checks.
• Technical Integration:
  Configure Microsoft Entra /LDAP synchronizations and SAML 2.0/SSO authentications; utilize REST APIs and JSON payloads for system interoperability.
• Data Validation:
  Utilize SQL queries to assist with data mapping and to verify data integrity during the migration and implementation phases.
• Consultative Delivery:
  Act as a technical advisor to client IT leads, providing best practices for system security hardening and maintenance.

• Experience:
  
  4–7 years in a technical role (Systems Administration, Implementation, or Field Engineering).
• Soft Skills (Required):
  • Consultative Mindset:
    Ability to listen to customer needs and translate them into technical requirements.
  • Conflict Resolution:
    Calm under pressure, especially when troubleshooting critical systems in high-stakes environments.
  • Effective Communication:
    Ability to explain complex technical concepts to non-technical stakeholders.
  • Ownership: A self-starter who takes responsibility for the customer's technical success from kickoff to Support hand-off.
• Infrastructure Stack (Required):
  • Windows Server:
    Advanced administration (registry, services, GMSA, and security policies).
  • IIS:
    Experience managing web sites, application pools, and SSL/TLS certificate bindings.
  • SQL Server:
    Familiarity with relational databases and the ability to execute basic queries for data verification or table changes, backup and restoration of databases. Familiarization with Availability Groups preferred.
• Scripting & Integration (Required):
  • Proficiency in Power Shell for automation and API interaction.
  • Familiarity with JSON, REST APIs, and Identity Management (SSO/Entra ).
  • Travel:
    Ability to travel up to 40% as needed for on-site requirements at secure facilities or international locations.
• Preferred/Optional:
  • Hands‑on experience with Python.
  • Bi‑lingual (French) is highly desirable.

• Job Profile:
  Implementation Specialist - P4.
• Skills (Required):
  Power Shell, Microsoft IIS, SQL (Basic Querying), Windows Server Administration, Microsoft Entra , Client Relationship Management.
• Skills (Optional):
  Python, French (Language), SAML/SSO, REST API.

Scheduled Weekly

Hours:

40

Hiring Base Pay Range: $112,000 - $157,500. Actual compensation offered will be determined at the time of hire and is contingent upon multiple factors including candidate qualifications and relevant experience.

Bonus:
The Black Berry Variable Incentive Pay (VIP) program is an organization-wide bonus incentive program to reward full-time eligible employees for their contributions to Black Berry’s success.

Benefits:
The Black Berry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being, including medical, dental, vision, life, disability insurance, retirement, employee share purchase program, and paid-time-off, subject to eligibility requirements.

This job posting is part of a general recruitment effort without a guaranteed position.

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.