Applications Analyst II: Enterprise Solutions

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people‑inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we'd love to meet you.

We are seeking an Applications Analyst to join our Enterprise Payment Solutions organization. In this role, you will be responsible for completing installation and maintenance requests from our customers utilizing our Smart Pay platform, which provides a suite of products for electronic payment options to users.

This is a remote position, and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Lenexa, KS;
Cedar Falls, IA;
Lenexa, KS;
Louisville, KY;
Charlotte, NC;
Birmingham, AL;
Springfield, MO; or Monett, MO.

The salary range for this position is $38,650–$50,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in‑person onboarding to verify your identity.

• Manage a high volume of tasks with precision and efficiency.
• Perform a variety of tasks, ranging from quick, one‑minute actions to more involved, thirty‑minute assignments.
• Execute repetitive tasks consistently and accurately.
• Maintain composure and effectiveness in a high‑pressure, fast‑paced environment.
• Maintain performance targets while ensuring daily volume and task completion meet established performance standards.
• Provide remote software installation services for the Smart Pay platform and ensure software applications are installed and fully functional.
• Work on special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.
• May analyze payment transaction processing.
• Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalate if necessary to the appropriate resource.
• May perform other job duties as assigned.

• Minimum of 18 months of experience working in a financial institution, fintech, or within a technical helpdesk setting.
• Must be able to work an on‑call rotation with the ability to work an on call rotation 1 week every month.
• Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.
• Ability to navigate through different software platforms to process configuration updates to existing accounts, profiles and products.
• Embraces change to support business needs with a professional and positive attitude.
• Must be willing to work the hours of 8:00am – 5:00pm CST, with the ability to work an on‑call rotation of 1 week each month, depending on business needs.

• Associate’s or Bachelor’s degree preferred.
• Understanding of the payments industry.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline; it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their well‑being. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering…