Help Desk Engineer; Level 2

Position: Help Desk Engineer (Level 2)
Our client is seeking a Level 2 Help Desk Engineer to provide advanced IT support to enterprise users. This role requires a technically skilled professional with strong customer service abilities to troubleshoot, resolve, and escalate IT issues efficiently. The position involves working closely with end users and IT teams to ensure seamless technology operations. This is a fully remote position.

Level 2 Help Desk Engineer's Responsibilities and Duties:

• Provide advanced technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve incidents related to Windows, Active Directory, O365, and LANDesk.
• Log, track, and update tickets using Service Now, ensuring timely resolution.
• Collaborate with other IT teams to escalate and resolve complex technical problems.
• Deliver exceptional customer service, maintaining professional and courteous communication with end users.
• Assist in onboarding new employees, setting up accounts, and configuring systems as needed.

Level 2 Help Desk Engineer's Qualifications and Skills:

• At least 4 years of professional experience in IT Support or Help Desk Support roles within enterprise environments.
• Strong knowledge of Windows environments, Active Directory, O365, and LANDesk.
• Experience using Service Now or similar ticketing systems.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to work independently and collaboratively in a fast-paced environment.

Right Click is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.