Field Services Specialist Client Support

Job Title- IT support Specialist
Location
- St Louis, MO
Duration- 12 Month+ Contract

Work Schedule
Candidate will work onsite Monday-Friday 8:30am – 5pm at the Client HQ in St. Louis, MO with an optional Flex (work from home) day during the week after 90 days.

Job Description
This role provides internal end-user support for hardware, software, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

Required Skills and Job Duties

• 3-5+ years’ experience providing technical support to end users in an enterprise environment.

• Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.

• Work assigned incidents and requests in Service Now while also providing support independent of a ticketing system.

• Ability to provide white glove (high-touch) client support in a fast-paced environment.

• Self-starter that thrives in a team environment and can work independently with limited supervision.

• Knowledge of hardware break/fix. Client and Lenovo preferred.

• Excellent IT troubleshooting skills.

• Image, configure, and deploy Client and Lenovo laptops/desktops.

• Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using Service Now Asset Manager.

• Client printer maintenance and troubleshooting.

• Mobile device (iOS & Android) setup and troubleshooting.

• Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).

• Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required).

• Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365).

• Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, Power Shell, Computer Management).

• Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).

• Run small-scale projects as directed.

• Participate in after-hours on-call rotation

Preferred Skills

• Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast on technology trends.

• Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, Power Apps, Teams, SharePoint).

• Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people.

• Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field.

• Cisco Call Manager experience is a plus