IT Support Engineer

About our group

The global demand for data storage is accelerating at an unprecedented rate, and this growth is reshaping the scale, speed, and expectations of modern manufacturing. To meet this demand, our wafer fabs in Minnesota and Northern Ireland are already among the most advanced production environments in the world and must expand capability, throughput, and operational excellence.

To support this expansion, we are hiring across IT support, factory controls, and project management. We are looking for individuals who can rethink these roles for the next era of manufacturing and are people who bring curiosity, technical depth, and the ability to operate in new ways as workloads scale.

A defining characteristic of these roles is an AI first mindset. As part of Global Factory ITs agentic shift, you will help redesign Wafer FAB support, deployment, and configuration activities to meet new demands. You will bring fresh perspectives on existing and new tasks and help pioneer new patterns of collaboration between humans and AI, shaping the next generation of digital work forces and manufacturing systems leaders.

Joining us means contributing to the systems and solutions that will enable our wafer fabs to keep pace with the world’s hunger for data, while building the skills and experiences that define the future of factory operations.

You will:

• Lead strategic and tactical projects and deliverables to design, deploy, and enhance the Factory IT systems.
• Create automation solutions to improve operational efficiency and process yield using professionally accepted engineering techniques, practices, and procedures.
• Collaborate with cross functional teams to identify and understand their challenges and opportunities. Then work with those teams to implement and scale changes and enhancements. This collaboration includes process engineering, wafer operations, factory control systems, and the global IT support teams to drive best practices across the organizations.
• Support the IT systems with day‑to‑day activities as well as during upgrades to the applications and supporting infrastructure.
• Be an engaged member of a cross‑site, virtual GenAI adopter group, collaborating through regular forums to exchange ideas, review outcomes, and learn from both successful and unsuccessful GenAI agent deployments.
• Execute info security initiatives to safeguard factory operations.
• Leverage ITIL framework to provide engineering support of critical IT Services, specifically in ITIL Incident, Problem – root cause analysis and identification, Configuration, Change & Knowledge Management areas.
• Monitor availability and performance of key IT solutions in the production environment; identifying trends and proposing long term resolutions to problems.
• Support business operations out of hours during any major incidents/support when needed.

This role does not meet the criteria set by the Home Office for sponsorship on a Skilled Worker Visa as such sponsorship of this visa cannot be offered.

• Curious and practical about GenAI. Experience with, or strong desire to learn, how to build and deploy GenAI agents to automate and streamline operational workflows.
• Have an automation mindset. Continually looks for repeatable work to standardize and automate processes. Think out‑of‑the‑box. Are a problem solver.
• Work with the Global Factory IT Team to execute transformation through the strategic adoption and adaptation of AI solutions, aiming to develop improved operational efficiency and productivity.
• Have excellent communication (oral and written) and interpersonal skills.
• Self‑motivated with ability to work both independently and collaboratively.
• Technically minded, analytical thinker and able to come up with creative solutions.
• Quick learner in learning different technologies in the application / technology stack.

• Bachelor’s degree in engineering, computing or related field.
• Knowledge and application of Structured Query Language (SQL).
• Knowledge and application of Visual Programming Language / Workflow programming.
• Strong coding skills that could include .NET, C#, Java, Python.
• Knowledge of data formats…