Head of Knowledge Management; KM - GCCA Remote

Position: Head of Knowledge Management (KM) - GCCA Remote

What We'll Bring:

At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

Bachelor’s or Master’s degree in Knowledge Management, Information Science, Business, or related field.

12+ years of experience in KM solution design and delivery, with 5+ years in leadership roles.

Proven track record in implementing KM within enterprise transformation programs.

Strong understanding of KM platforms, taxonomy design, and knowledge lifecycle management.

Experience integrating KM with BPM, Automation, and AI initiatives.

Excellent leadership, communication, and stakeholder management skills.

Impact You'll Make:

As the ‘Head of Knowledge Management – Solution Delivery’ within the CIS team, you will lead the design and execution of knowledge-centric solutions that support enterprise transformation. This role focuses on embedding Knowledge Management (KM) into solution delivery workflows, ensuring that knowledge assets are captured, structured, and reused effectively across transformation programs.

You will work closely with Capability Development to leverage KM platforms, standards, and reusable assets, while collaborating with design and delivery teams to integrate KM into business solutions. Your leadership will ensure that KM is not only a support function but a strategic enabler of scalable, sustainable transformation.

This is a virtual position and involves regular performance of job responsibilities virtually and from time to time in-person at various TU office locations.

KM Solution Design & Integration

Lead the design and delivery of KM solutions embedded within transformation programs.

Ensure KM is integrated into process design, automation, and AI-enabled workflows.

Translate business needs into scalable KM architecture and delivery models.

Collaboration with Capability Development

Partner with Capability Development to align on KM tools, standards, and governance.

Leverage reusable KM assets and platforms to accelerate solution delivery.

Provide feedback to inform KM capability evolution and maturity.

Delivery Enablement

Ensure knowledge capture and reuse are embedded in delivery workflows.

Support delivery teams with KM frameworks, templates, and guidance.

Monitor KM adoption and effectiveness across transformation programs.

Governance & Compliance

Ensure KM practices comply with data privacy, security, and regulatory standards.

Participate in governance forums to review KM-related risks and performance.

Maintain transparency and accountability in KM-related decisions.

Stakeholder Engagement

Engage with business and technology stakeholders to identify KM needs.

Communicate KM strategy, impact, and value to senior stakeholders.

Facilitate cross-functional alignment on KM integration and delivery.

Talent Development & Leadership

Lead and mentor KM solution designers and delivery specialists.

Promote a culture of knowledge sharing and continuous learning.

Support professional development and capability uplift across the KM delivery team.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

#LI-Remote

Key

Competencies:

KM Solution Architecture

Process-Centric Knowledge Design

Governance & Compliance

Stakeholder Engagement

Delivery Enablement

Leadership & Mentorship

Communication & Influence

Innovation & Continuous Improvement

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Trans Union Job Title

Director, Business Operations