Digital Customer Success Content Manager

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• BOLD in how we dream and innovate
• RESPONSIVE to feedback, challenges and opportunities
• ACCOUNTABLE for results and best in class outcomes
• VISIONARY in future focused problem-solving
• EXCEPTIONAL in execution and impact

We are seeking a highly creative, execution-oriented Digital Customer Success Content Manager to lead the creation and scaling of customer-facing content within our B2B SaaS organization. This role sits within the Digital Customer Success function and is responsible for developing, repurposing, and optimizing content that drives product adoption, feature awareness, value realization, and customer education.

You will be responsible for identifying content gaps, partnering with subject matter experts (SMEs), auditing large volumes of existing materials, and transforming both net‑new and existing content into scalable, multi‑format digital assets.

You will leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale.

You will act as in‑house editor, ensuring customer success messages through email, community, and other channels effectively influence customer behavior to accelerate adoption, value realization, and customer retention.

• Partner with subject matter experts (SMEs) in Customer Success, Product, Marketing, and other functions to identify content needs.
• Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.) to identify reusable source material, surface gaps requiring net‑new content, recommend format conversions to maximize impact, and develop structured content plans aligned to adoption goals, feature launches, and customer journey milestones.

• Create high‑quality, customer‑facing content including webinars (live and on‑demand), short‑form product videos, feature spotlight videos, in‑app guidance content, enablement decks, and customer education materials.
• Own content production end‑to‑end, from outline and scripting to final delivery.
• Interview SMEs to extract insights and translate expertise into customer‑ready materials.

• Transform existing materials into new formats, such as breaking full‑length webinars into short‑form video series, converting PowerPoint presentations into video‑based learnings, extracting targeted feature content from long‑form documentation, and scanning large documents (e.g., 100+ page guides) to extract relevant segments for specific features or customer segments.
• Ensure content consistency, clarity, and alignment across formats.

• Leverage generative AI tools to create a content library across multiple product lines by analyzing and summarizing large volumes of source material, identifying relevant content sections quickly and accurately, drafting scripts, outlines, and derivative content, and accelerating multi‑format production workflows.
• Establish scalable AI‑assisted workflows that enable high‑volume, high‑quality content creation, and continuously evaluate and adopt emerging tools that improve content velocity and effectiveness.

• Operate as a content consultant and editor within the Digital CS organization.

• 5+ years of experience in content creation within B2B SaaS (Customer Success, Product Marketing, Enablement, or…