Controls Support Technician II – PLC & Automation, Second Shift, Remote

Why consider this job opportunity:

• Salary up to $43.00 per hour
• Opportunity for career advancement and growth within the organization
• Fully remote position with occasional travel requirements
• Supportive and collaborative work environment
• Chance to work with advanced technology in the packaging and printing industries

• Serve as the primary point of contact for all incoming customer requests during second shift, triaging calls and providing technical support as needed
• Communicate with customers to understand and resolve equipment issues, providing breakdown support for component replacements
• Document customer issues and resolutions to develop equipment history files for future troubleshooting
• Identify continuous improvement opportunities to enhance productivity and efficiency for customers
• Engage in the evaluation, implementation, and testing of new technology

• A two-year associate degree in electro‑mechanical, electrical design, or a related field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience
• Expert knowledge of controls and machine processes for print equipment
• Proficient in Rockwell and Indramat software and hardware
• Strong technical and troubleshooting skills with the ability to diagnose and resolve issues independently
• Ability to travel several weeks per year to customer sites and the main factory for training

• Knowledge or skills on flexographic printing presses
• Exceptional customer service skills with the ability to manage multiple types of inquiries

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