System Administrator Supervisor

Join Wisper ISP as a Full Time System Administrator Supervisor and play a pivotal role in enhancing our telecommunications infrastructure. This position offers the excitement of leading a dedicated team while implementing innovative solutions to meet our customer-centric goals. Enjoy the flexibility of working from home, allowing you to achieve a better work-life balance while contributing to a high-performance environment. With an annual salary ranging from $55,000 to $58,000, this role not only supports your professional growth but also rewards your expertise in the field.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. Embrace the opportunity to be part of a forward-thinking organization, located in Mascoutah, Illinois, where your problem-solving skills will thrive and make a meaningful impact on our customers’ experiences.

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

As a System Administrator Supervisor at Wisper ISP, your day-to-day responsibilities will involve overseeing the management of network systems and ensuring optimal performance. You will lead and mentor a team of system administrators, providing guidance on troubleshooting and resolving technical issues. Daily tasks include monitoring system health, applying updates, and managing user access and security protocols. You will collaborate closely with various departments to assess system needs and implement solutions that enhance the customer experience.

Additionally, you will track performance metrics and prepare reports to optimize operations.

Fostering a culture of continuous learning, you will encourage your team to develop their skills in line with industry advancements. Your focus will be on maintaining the highest standards of integrity and safety while delivering exceptional service to our clients.

To be successful in the System Administrator Supervisor position at Wisper ISP, candidates should possess a college diploma or relevant industry certifications, along with preferred experience in the telecommunications field. Strong communication and negotiation skills are essential for collaborating effectively with team members and clients. You must exhibit analytical and problem-solving abilities, enabling you to navigate technical challenges and discover efficient solutions.

A customer-service mindset is crucial, as you will need to explain technical concepts in accessible terms. Self-motivation and the capacity to work well in a collaborative, team-oriented environment are key traits.

Experience with Windows Active Directory domain services, Microsoft 365 administration, and virtualization platforms is necessary, along with familiarity in Microsoft OS patching, backup, and recovery processes. Knowledge of change management processes and ticketing applications, as well as server scripting in any language, will also be advantageous. Finally, the ability to adapt to a fast-paced, high-change environment is vital for success in this role.

• College diploma or relevant industry certifications and experience preferred
• Strong communication
• negotiation
• analytical
• and problem-solving skills
• Ability to explain technical concepts in user-friendly language with a strong customer-service mindset
• Self-motivated and directed
• with the ability to work in acollaborative
• team-oriented environment
• Ability to lead a small team in a hands-on environment by prioritizing work
• delegating effectively
• and coaching others
• Experience with Windows Active Directory domain services and Microsoft 365 administration
• Experience administering virtualization platforms and virtual machines (VMs)
• Experience with Microsoft OS patching
• backup
• and recovery processes
• Knowledge of change management processes and ticketing applications
• Knowledge of server scripting (any language)
• Adaptable to a fast-paced
• high-change environment

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!

A pre-employment background check, motor vehicle record check and drug screen are required for this position. All employment offers are contingent upon the results of the background check, motor vehicle record check and drug screen.