IT Advisor, Business Systems & Solutions

Posting End Date:

Employee Type:

Union/Non:

This role provides day-to-day support and oversight of Enbridge’s DSM Business Systems, with a primary focus on the Guardian application which is built on the Salesforce platform. This role is responsible for coordinating daily operational activities, resolving system issues, supporting system enhancements, and ensuring effective testing, training, and user support to enable reliable and efficient business operations. Read on!

We offer opportunities for growth, generous time off, and a comprehensive compensation, benefits, and retirement plan. Apply today! #joinourteam

Note:
Internally this role is referred to as
Advisor Guardian Business Services.

What You Will Do:

• Contribute to the day-to-day operations of the Guardian Business Solutions team, with primary responsibility for supporting the Guardian, including monitoring intake tickets, maintaining the work queue, and participating in weekly prioritization reviews.

• Liaise with Guardian and Drop Zone users at various levels of the organization to investigate and resolve issues and develop solutions.

• Oversee system access - seek approvals where required, setup new users in the system with the correct level of access for their role, maintain security profiles and documentation of user profiles, and monitor license usage and requirements.

• Conduct Guardian training – develop training plans and resources for new users, update training materials to reflect the latest system updates, and coordinate and deliver all necessary training.

• Provide Guardian system sustainment support, including share ‘n learn sessions, system communications, and creating/updating user guides and documentation.

• Lead business requirement gathering for standard work, such as annual system setup or measure changes, and configure the system/implement the change where possible.

• Assist in business requirement gathering and documentation, for system enhancements and functionality issues. Ensure documentation is completed and approved by stakeholders prior to release.

• Conduct testing for both sustainment and enhancement work, key integrations, and regression testing. Work with System Administrator/Enhancement Lead, TIS and developer to disseminate results, resolve failed tests and approve system functionality for release.

• Gather report requirements for users, build reports, and maintain and update existing managed reports in the system.

• Administrator of Guardian Library and Guardian Knowledge – ensure resources are up to date, maintained and easily accessible.

• Support other aspects of GBS team as required (i.e. SharePoint sites, backup support of other roles including System Administration, etc.).

Who You Are:

Required:

• Related university degree in Information Technology, Engineering, or business degree (or similar educational experience) and minimum of four or more years of experience related to Energy Conservation or industry experience OR equivalent combination of formal education, certification and experience.

• Proven ability to effectively prioritize key issues.

• A self-starter who is driven and possesses strong collaboration and interpersonal skills.

• Excellent oral and written communications including public speaking and training facilitation.

• Solid problem-solving and analytical skills to support troubleshooting, issue identification and resolution.

• Experience in reconciling data sets and working in spreadsheets to balance expected compared to actual results.

Preferred:

• Experience working with the Salesforce platform.

Working Conditions:

This position requires some travel within province, less than 10% of time.

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s Flex Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option.

#LI-Hybrid

Salary ranges from $80,000 – $105,000 CAD based…