Senior IT Service Desk Consultant

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we've been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

We are seeking an experienced Senior IT Service Desk Consultant to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members.

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

Senior IT Service Desk Consultants are responsible for handling Tier 2/Tier 3 requests on our help desk including:

* User and computer account maintenance

* Microsoft Windows Server infrastructure and storage

* Microsoft 365 and Office 365 implementation and support

* Microsoft Azure implementation and support

* Familiar with remote management and monitoring tools

* Familiar with scripting and automation

* Backups, disaster recovery, and business continuity

* Cyber Security

* Firewalls, Switches and Wireless Access Points