Salesforce Manager

the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The SFDC () Manager reports to the Director, Commercial Excellence. The UCC (Urology and Critical Care) SFDC Manager is responsible for support, training and utilization of the Salesforce platform (BD2). The position will work closely with UCC Sales and Marketing Leadership team offering recommendations for benchmarking and reporting, and will assist in the implementation of reports and reporting systems for both UCC Sales and Marketing.

Partner with sales and marketing to ensure sales enablement training and educational programs align with and drive corporate goals and initiatives. Research emerging industry trends, new technologies, concepts and techniques to update current training curriculum as appropriate. Monitor training results that include tracking information, effectiveness and feedback for sales associates. Focus and scope of work includes development, support, delivery and maintenance of training for SFDC.

• SFDC dashboards and reports – creation, maintenance and training
• Thorough understanding and ability to configure functional (out-of-the-box) or technical (customizations) Salesforce functionality
• Critically evaluate information gathered from multiple sources, reconcile inconsistencies and break down high-level information into detail
• Ability to work with Architect and Developers to transform new requirements into  design and implementation
• Coordination with USR initiatives to architect into UCC specific needs
• Supports testing cycles (system, E2E, UAT, regression) and/or Training/Training Materials
• Serve as the primary point of contact for supported business systems, and perform functional and second‑level technical support as needed
• Create technical requirements for developers and provide suggestions during the development stage that meet the customer's business needs reporting
• Conduct mass updates using Salesforce Data Loader
• Maintain UCC Active user database for sales and non‑sales roles

• Delivery of BD2 training across New Hire Training Program as well as tenured associates
• Support current end users
• Manage assigned curricula to ensure course content is timely, current and in the appropriate format for home office and remote audiences
• Creating and updating training materials, understanding how to deploy sales based on tenure in role
• Developing and driving Super User Program, driving ease of use and utilization with sales teams

• Support integration of revenue data into SFDC and enable account level insights
• Support market data driven target campaigns and launches
• Utilize acquired knowledge of  and the business to analyze current business processes, suggest improvements, and participate in the implementation of new functionality

• High level of proficiency with Microsoft Office and remote training tools
• High level of proficiency with Power BI
• Demonstrated ability to incorporate needs analysis, wants and goals from different functional areas into business goals, training and utilization tracking
• Excellent interpersonal…