Production Support Engineer - Associate

Job Description:

Job Title Production Support Engineer

Corporate Title Associate

Location Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands‑on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us.

As an Associate‑level professional with proficient experience, you are sought for our Enterprise Data Services (EDS) team. In your role as a Support Engineer, you will be responsible for the stability and reliability of the production environment for our critical, enterprise‑wide data exchange platform. You will partner with business stakeholders and work within an innovative, collaborative team focused on delivering business value.

This position requires you to bring an innovative approach to application and infrastructure support, utilizing the latest technologies and practices. You will be responsible for the full life‑cycle of issue resolution, from your initial analysis to implementing permanent fixes and ultimately ensuring our platforms are stable and reliable to meet complex business goals.

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in‑office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gifts and volunteer programs

• Proactively monitor platform health, investigate alerts, and act early to prevent customer impact
• Lead incident response, coordinate the right teams, communicate clearly, and drive follow‑ups to closure
• Automate routine support tasks and build fixes that address root causes, not just symptoms
• Improve observability by defining clear health signals and maintaining useful dashboards and runbooks
• Partner with developers on production readiness so new features land safely and perform well
• Track patterns in issues, prioritize the most meaningful improvements, and keep documentation current

• Clear verbal and written communication that lands with technical and non‑technical audiences
• Hands‑on troubleshooting with databases and comfort scripting in Python or Shell
• Practical use of monitoring and ticketing tools (for example: Geneos/New Relic; Service Now/Jira)
• Familiarity with cloud and data platforms (for example: Google Cloud Platform, Big Data tooling)
• A proactive, ownership‑driven approach that focuses on quality, speed, and accountability

• Understanding of Site Reliability Engineering principles and how to apply them pragmatically
• Experience with data pipelines or data transformation workflows
• Comfort with continuous integration/continuous deployment (or development) practices and improving release reliability
• Exposure to modern observability practices (metrics, logs, tracing) and how to use them to decide
• Background in financial services or a similarly high‑availability, high‑stakes environment

It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $85,000 to $129,500. Actual salaries may be based on a number of factors including, but not limited to, a…